Return & Refund Policy

We want you to love what you ordered. If something is not right, we make it easy to return or exchange within 30 days of delivery — worldwide.

Eligibility

Items are eligible for return if they are:

• Unused, unworn, and in original condition
• In original packaging with all tags attached
• Returned within 30 days of the delivery date

The following are not eligible for return:

• Items marked "Final Sale"
• Intimate apparel, swimwear, and pierced jewelry (hygiene reasons)
• Customised or personalised items
• Hazardous materials or items damaged by misuse
• Digital products or gift cards

How to Start a Return

1. Email support@kotomoto.co with your order number and the reason for return.
2. We will reply within 2 business days with a Return Merchandise Authorisation (RMA) number and return address.
3. Pack the item securely, write the RMA on the outside, and ship it back.
4. Once we receive and inspect the item, we will process your refund within 7–14 business days.

Return Shipping Cost

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. In those cases we will provide a pre-paid return label.

Refunds

Approved refunds are issued to the original payment method (credit / debit card via Stripe). Bank processing may take an additional 5–10 business days depending on your issuer. We do not issue refunds in cash or alternative payment methods.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We process exchanges as a return + new order. Start a return for the original item and place a new order for the replacement. This guarantees stock availability and fastest processing.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 72 hours of delivery at support@kotomoto.co with photos. We will arrange a replacement or full refund at no cost.

Supplier Fulfilment Notice

KOTOMOTO is a global dropshipping store. Products are fulfilled by international suppliers and ship directly to you. Return items are shipped to our processing address, not to the supplier. This policy supersedes any supplier return policy.

Contact

Questions? Reach us at support@kotomoto.co or via the contact form.