10–35 business days depending on your location and shipping method. Estimated delivery is shown at checkout. Express shipping (5–12 days) is available to most destinations.

Yes — we ship to 100+ countries. Some destinations are restricted due to international sanctions (see our Shipping Policy).

You will receive a tracking number by email once your order ships. Track it at kotomoto.co/track or on the carrier's website. Allow 24–48 hours for tracking to become active.

Possibly. International orders may be subject to customs duties and import taxes set by your country. These are the buyer's responsibility and are not included in our prices. Check with your local customs office before ordering for high-value items.

Tracking can take 24–72 hours to update after dispatch, especially for international shipments. If there's no movement after 5 business days, contact us.

We accept returns within 30 days of delivery for unused items in original condition. See our full Return Policy.

Email support@kotomoto.co with your order number and reason for return. We will send return instructions within 2 business days.

After we receive and inspect the item, refunds are processed within 7–14 business days. Your bank may take an additional 5–10 days to reflect it.

Contact us within 72 hours of delivery at support@kotomoto.co with photos. We will arrange a replacement or full refund at no cost to you.

We accept all major credit and debit cards (Visa, Mastercard, Amex, and more) through Stripe. All transactions are encrypted and secure.

Yes. Card details are processed directly by Stripe — a PCI DSS Level 1 certified payment processor. We never see or store your full card number.

You can browse in your local currency. Payments are currently processed in SAR (Saudi Riyal). Multi-currency checkout is coming soon.

Orders can be cancelled within 1 hour of placement. After that, the order may already be processed for fulfilment. Email us immediately at support@kotomoto.co.

Dropshipping means products ship directly from our international suppliers to you, rather than from our own warehouse. This lets us offer a wide range of products at competitive prices. It does mean slightly longer delivery times compared to local stores — which we are transparent about.

Our suppliers are based in various countries including China, EU, and the US. We source globally to find the best products at the best prices. Delivery estimates shown at checkout reflect the origin warehouse.

Packaging varies by supplier. Some packages may show a supplier or manufacturer name rather than KOTOMOTO. If this is a concern, please contact us before ordering.

Address changes are only possible within 1 hour of ordering, before it is dispatched. Email support@kotomoto.co immediately with your order number.